Last Updated - 21 July, 2025

Privacy Policy

Welcome to Mitt Arv

Your privacy is important to us.

It is Mitt Arv Technologies Pte. Ltd. together with its subsidiaries and affiliates, namely Mitt Arv Technologies Private Limited (hereinafter referred to as the 'Company,' 'Us,' and/or 'Mitt Arv') policy to respect your privacy regarding any information we may collect from you across our website, http://www.mittarv.com, other sites, App, etc. we own and operate, and other communications that Mitt Arv offers you through our communication channel and services we offer online (‘Services’).

This privacy policy document pertains to the types of information that is collected and recorded by Mitt Arv and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at dpo@mittarv.com. This privacy policy applies only to our online activities.

It is applicable to visitors on our website/App in regard to the information that they share and/or is collected by Mitt Arv. This policy is not applicable to any information collected offline or via channels other than the website/App or Services we offer. References to ‘you, ‘your,' or 'user’ means the end-user who is utilizing or accessing the Services.

We use your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

1.1

Interpretation

The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

1.2

Definitions

For the purposes of this Privacy Policy:

1.2.1

Account means a unique account created for You to access our Service or parts of our Service.

1.2.2

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50.01% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.

1.2.3

Applicable Laws refer to the laws and regulations that are relevant and enforceable based on the geographical location or jurisdiction where the company operates or where its users are located.

1.2.4

Application refers to Mitt Arv application, the software program provided by the Company, which can be downloaded from the Google Play Store or Apple App Store, as the case may be.

1.2.5

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Mitt Arv Technologies Pte. Ltd.

1.2.6

Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details on that website among its many uses.

1.2.7

Country refers to Singapore.

1.2.8

Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.

1.2.9

Personal Data is any information related to an identified or identifiable individual.

1.2.10

Service refers to the Application, the Website, other sites, App, etc. we own and operate, and other communications that you are offered by Mitt Arv through their communication channel and services we offer inline, as on the date of registration by you or any other services offered by the Company in future.

1.2.11

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analysing how the Service is used.

1.2.12

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

1.2.13

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

1.2.14

Website refers to Mitt Arv’s website, accessible at http://www.mittarv.com

1.2.15

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Mitt Arv uses Google APIs when you use your Google account to sign in and use Our Service. Mitt Arv's use of information received from Google APIs will adhere to Google API Services User Data Policy , including the Limited Use requirements.

We will ensure that our employees, agents, contractors and successors shall comply with the Google API Services User Data Policy.

2.1

Types of Data Collected

2.1.1

Personal Data

While using Our Service, We may ask you to provide Us with certain personally identifiable information that can be used to contact or identify you or your contacts. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, City, State, Province, ZIP/Postal code
Usage Data
Full Name, Email Address and Phone Number of your contacts provided you have collected explicit consent from them. (Please note, on your addition of any data of such third person as your contacts, it is noted that you have taken their explicit consent before sharing such information. Kindly do not share any such information in case they have not provided you their explicit consent)
Customer ID data – Information uniquely associated with each user, including a system-generated Customer ID and user status identifiers.
Account and System Data – Details reflecting the operational state of your account, such as account status, suspension or deletion flags, timestamps of account creation or modifications, and indicators of activity or inactivity.
Registration and Time-Based Data – Metadata capturing the date and time of account creation and timestamps for specific features or records created during the user journey (e.g., asset creation, contact initiation, collaboration events, or EW entries)
Geolocation and Regional Data – Country ID, Country Type ID, and other region-specific identifiers collected to map user association to a geographical jurisdiction or locale.
Asset and Interaction Metadata – Asset category and type, asset type name, creation timestamp, asset size, draft status, and deletion status. For premium features, this includes product ID, purchase date, begin date, and end date.

Any contact information shared by you with us is used solely to provide you with Our Service’s features. We do not access or collect any data from your device that you have not chosen to share with us. Any contact information you provide is stored and processed in accordance with applicable data protection laws and our internal security policies.

2.1.2

Usage Data

Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We support iOS authentication, however, we do not collect, process, store, transmit, disclose, disseminate, distribute or otherwise utilize any biometric data, including Face ID information, which remains solely on the user's device under the control of Apple's operating system. All biometric authentication occurs locally and remains under Apple’s control.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

2.1.3

Information from Third-Party Social Media services

The Company allows you to create an account and log in to use the Service through the following Third-party Social Media Services such as but not limited to:
- Google
- Microsoft
- LinkedIn
- Apple
- Facebook
If you decide to register through or otherwise grant us access to a Third-Party Social Media Service Provider, we may collect Personal data that is already associated with your Third-Party Social Media Service Provider's account, which includes:
- Your name
- Email address
- Your activities
- Your contact list associated with that account
If you choose to register or log in to our Website using a third-party single sign-on service that authenticates your identity and connects your social media login information with our Website, we will collect any information or content needed for registration or log-in that you have permitted the social media provider to share with us, such as your name and email address.
Other information we collect may depend on the privacy settings you have set with your social media provider, so please review the privacy statement or policy of the applicable service.
In some cases where you have registered for certain services, we may store your email address permanently to receive confirmation of the information you provided via an email (for example, where we send an email to the address provided as part of your registration to confirm a subscription request).

2.1.4

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with your prior permission:
- Information regarding your location
- Information from your Device's phone book (contacts list)
- Pictures and other information from your Device's camera and photo library
We use this information to provide various features of Our Service and to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server, or it may be simply stored on your device.
You can enable or disable access to this information at any time through your device settings.
Google Play Store may request additional information for app access, such as device details, user account info, and permissions. By using our app via the Google Play Store, you consent to this data collection.

2.1.5

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
The technologies We use may include:
- Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse cookies, our Service may use Cookies.
- Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
Learn more about cookies on the Privacy Policies website article.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
  - Type: Session Cookies
  - Administered by: Us
  - Purpose: Essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
- Cookies Policy / Notice Acceptance Cookies
  - Type: Persistent Cookies
  - Administered by: Us
  - Purpose: To identify if users have accepted the use of cookies on the Website.
- Functionality Cookies
  - Type: Persistent Cookies
  - Administered by: Us
  - Purpose: To remember choices You make when You use the Website, such as remembering your login details or language preference. These Cookies provide You with a more personal experience and help avoid having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

3.1

To maintain our service

To provide and maintain our Service, including monitoring the usage of our Service.

3.2

To manage Your Account

To manage your registration as a user of the Service. The Personal Data you provide can give You access to different functionalities of the Service that are available to You as a registered user.

3.3

For the performance of a contract

the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.

3.4

To contact You

To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

3.5

To inform You

To provide You with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. Additionally, we may use Your information to notify You of any changes to our Service.

3.6

To manage Your requests

To attend and manage your requests to Us and provide customer support.

3.7

For business transfers

We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

3.8

Analytics

We may process certain personal data and metadata for analytics purposes, as defined in Clause 2.1.1 . This processing is carried out in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the Personal Data Protection Act (PDPA), the Digital Personal Data Protection Act, 2023 (DPDPA), and other applicable Indian laws.

3.9

For other purposes

We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, addressing technical issues and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share Your personal information in the following situations:

4.1

With service Providers

With your prior explicit permission, We may share Your personal information with Service Providers to monitor and analyze the use of our Service, or to contact You.

4.2

For Business Transfers

We may share or transfer Your aggregated personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

4.3

With Affiliates

We may share Your information with Our Affiliates in which case we will require those Affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.

4.4

With Business Partners

With your prior explicit permission, We may share Your information with Our business partners to offer You certain products, services, or promotions.

4.5

With Other Users

If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and other information shared by you. Similarly, other users can communicate with You and view Your profile.

4.6

With Your Consent

We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

5.1

The Company will retain Your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

5.2

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

6.1

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

6.2

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

6.3

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

7.1

You have the right to delete or request that we assist in deleting the Personal Data We have collected about You.

7.2

Our Service may give You the ability to delete certain information about You from within the Service.

7.3

You may update, amend, or delete Your information at any time by signing in to Your Account if you have one. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

7.4

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

8.1

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

8.2

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

8.3

Other legal requirements

The Company may disclose Your Personal Data in good faith believing that such action is necessary to

8.3.1

Comply with a legal obligation

8.3.2

Protect and defend the rights or property of the Company

8.3.3

Prevent or investigate possible wrongdoing in connection with the Service

8.3.4

Protect the personal safety of Users of the Service or the public

8.3.5

Protect against legal liability

Security Of Your Personal Data

9.1

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password which includes but not limited to One-time passwords (OTP), Single Sign On (SSO).

9.2

We urge you to take steps to keep your personal information safe by not disclosing your password which includes but not limited to One time passwords (OTP), Single Sign On (SSO) or any such security measure and by logging out of your account after each use.

9.3

We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls for data at rest, and secure socket layer technology customized with a SHA 512-bit encryption algorithm for data in transit.

9.4

We use anonymization and pseudonymization to protect your data and reduce privacy risks. Identifiers are removed or masked, especially for analytics, service improvements, and internal research. These measures support data minimization, privacy by design, and compliance with applicable laws.

10.

Links to other Websites

10.1

As part of the Service(s), we may provide links to enhance compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain.

10.2

This Privacy Policy applies solely to information collected by us through the Site and the Service(s). Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service(s).

10.3

To the extent that you access or use the Service(s) through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application.

11.

Children's Privacy

11.1

As of now, our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18, unless you, as a parent assign them as a trusted contact or a recipient of your information as per products and services offered by the Company.

11.2

If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

12.

Know Your Rights

We are committed to ensuring transparency and empowering users with full control over their personal data. In accordance with the applicable data protection laws, you have the following rights with respect to your personal data, even when it has been shared with third parties:

12.1

Right to Withdraw Consent/Opt out

You may withdraw any previously granted consent at any time by emailing us at support@mittarv.com Upon withdrawal, we will stop the further processing or sharing of your personal data for the specific purposes to which consent was given, unless we are required or permitted by law to retain or continue processing such data.

12.2

Right to Object

You have the right to object to the processing of your personal data for certain purposes, including but not limited to direct marketing, analytics, or profiling. Upon receipt of an objection, we will cease processing your data for those specific purposes unless we demonstrate compelling legitimate grounds to continue.

12.3

Right to Rectification and Erasure

You may request correction of inaccurate or incomplete personal data. You also have the right to request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where processing is unlawful, subject to any legal or regulatory retention requirements.

12.4

Right to Access

You may request confirmation as to whether we process your personal data and, where applicable, access to that data along with information on how it is being used and with whom it has been shared.

12.5

Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another organization where technically feasible.

12.6

Right to Restrict Processing

You may request a temporary restriction on the processing of your personal data under certain circumstances, such as when the accuracy of the data is contested or if you require the data for the establishment, exercise, or defense of legal claims.

13.

Complaints

If you wish to contact us for any reason regarding our Privacy Policy, kindly email it to our Support Team at the following address: support@mittarv.com.

13.1

Grievance Officer

In accordance with Personal Data Protection Act, 2012 and rules made thereunder, the contact details of the Grievance Office are provided below:

13.1.1

Email Id - dpo@mittarv.com.

13.2

When you have a complaint, we prefer to solve it directly with you. We will endeavour to respond to you within 30 days of receiving your complaint and, where appropriate, will advise you of the general reasons for the outcome of the complaint.

13.3

In some circumstances, the Grievance Officer may decline to investigate the complaint, for example if the complaint relates to an act or practice that is not an interference of the privacy of the person making the complaint. In addition, you always have the right to contact the competent authority that supervises the protection of personal data with your complaint.

14.

Compliance with Applicable Laws and Regulations

14.1

At Mitt Arv, we are committed to protecting the privacy of our users.

14.2

We will comply with all applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), Personal Data Protection Act (PDPA), and other relevant geographical laws, to ensure that your personal information is collected, used, and disclosed in accordance with best practices.

15.

Changes to this Privacy Policy

15.1

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

15.2

We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

15.3

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If you continue to use our Service after the changes take effect, you will be deemed to have accepted the updated Privacy Policy.

15.4

If the changes to the Privacy Policy involve new or additional data processing activities that require your consent, we will specifically seek your consent before implementing such changes. This may include, but is not limited to, explicit consent prompts within the app or other forms of direct communication.